Deficiency in service: Airport operators may soon face cut in user...

Deficiency in service: Airport operators may soon face cut in user fee paid by flyers

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Indian airports may soon face penalties for poor service. AERA proposes cutting user development fees if airports fail to meet standards for baggage retrieval, check-in times, and cleanliness. The new rules aim to improve passenger experience and hold operators accountable. Uniform standards will be set for major airports, with audits conducted by a third party.

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